Contact Us

Hotel Reservations originating in the U.S. can be made through your favorite travel agent,
or directly with JADE MOUNTAIN via our US reservation office at 800 223 1108 (Mon- Fri)

You can reach us at JADE MOUNTAIN via
Tel: 758-459-4000/ 7000/6100
Fax: 758-459-4002/7700
Email: jademountain@ansechastanet.com

To request a brochure, go to our reservation request section or in the U.S. call us at 800 223 1108.

From the U.K. call toll-free 0-800-894-057 to reach the US reservation office (Eastern Standard time) or contact our European/UK associate:
Tom Withycombe, Eagle Travel Marketing Ltd,
Tel: (+44) (0)1935 873344,Fax: (+44) (0)1935 873331
E-mail: tww@etml.demon.co.uk
Website: www.classichideaways.com

JADE MOUNTAIN at ANSE CHASTANET
P O Box 4000, Soufriere, St. Lucia, West Indies
Tel: 758-459-4000/ 7000/ 6100
Fax: 758-459-4002/7700
Email: jademountain@ansechastanet.com
Websites: www.jademountainstlucia.com / www.ansechastanet.com

Affiliates
There is a multitude of affiliates through whom JADE MOUNTAIN can be booked worldwide.
Let us know if you need any assistance.

On the web, JADE MOUNTAIN can be booked via Expedia, Travelocity and Orbitz.

In the UK, bookings can be made through Kuoni, Carib Tours, ITC, Azur, Carrier, Expressions, Abercrombie & Kent, Harlequin.

USEFUL INFORMATION
Airlines Servicing St. Lucia
American Airlines, Air Jamaica, US Airways, Delta Airways, American Eagle, BWIA, British Airways, Virgin Atlantic, Air Canada, Air France, Condor via Barbados, LIAT, Caribbean Star
Airports
Hewanorra International Airport (18 miles)
Vigie Airport (inter-island) (30 miles)
Taxis
Advise us of your flight number and we will arrange for a car to meet you.
Private taxi transfer each way is about US$70 (1-2 persons) from Hewanorra Airport
and US$85 (1-2 persons) from George Charles Airport. Rates subject to change without notice.
Helipad
The helipad is located in the hills behind JADE MOUNTAIN/ANSE CHASTANET where we can operate it without any noise disturbance to our guests. Available during day light hours only.
Please contact us directly if you wish to book a helicopter transfer.
Currency
Local Currency is the Eastern Caribbean Dollar (EC$)
Electricity
220 Volts/50 cycles
Language
English is the official language, St. Lucians also speak a French derived Patois.
Dress
Dress is smart casual. Gentlemen usually wear long slacks or long cut bermuda shorts and collared shirts in the evening. We would like to discourage gents from wearing of t- shirts or "short shorts" at dinner time. Light cotton or linen is best. At lunchtime, we ask that our clients please not wear wet bathing suits in our bars and restaurants and that they please wear a suitable cover up.
Children
Jade Mountain does not accept children under the age of 15 years.
Entry Requirements
Visitors must carry valid passports
Visas are not required where the visitor is a citizen of the USA or a Commonwealth country, or where there is agreement for exemption between the home country and St. Lucia. Russia or former Soviet Union citizens, both Incoming and Outgoing, require Visas.
Nationals from the following countries require visas to enter St. Lucia:
Please visit http://www.stlucia.org/planner/travel.asp

Making a Reservation - Deposit Requirements
A reservation based on our daily rates must be secured by a three night deposit in the winter
season or a two night deposit in the shoulder and summer season. Weekly packages (TROPICAL TRANQUILITY, TOTAL ROMANCE, SCUBA/CORAL KALEIDOSCOPE/AMAZING ADVENTURE PACKAGE) as well as special promotional/wedding group rates must be fully prepaid. 50% of the package or rate amount is due upon reservation confirmation, the balance is due 4 weeks prior to arrival.

Special Conditions apply for the Christmas/New Year Season. After initial deposit, full prepayment must be received for all booking types 6 weeks prior to arrival.

Deposits can be made either by credit card (AMEX, Visa, Master card) or by cheque. Credit card deposits via telephone must be accompanied by a formal authorization letter via fax to 758-459-7700 or mail stating credit card no, expiry date, credit card holder's name and signature. Alternatively, contact 800-223-1108 with your credit card details. From the UK, call 0800- 894 057. If your deposit is made by cheque, please make cheque out to ANSE CHASTANET and mail to Ralph Locke Islands, P O Box 492477, Los Angeles, CA 90049-8477 and refer to the dates of your reservation.

Please take note of our cancellation and deposit of booking policy:
Cancellation or amendment of reservations is subject to 3nts fee (winter) or 2 nts fee (summer and shoulder seasons) if notification is not received 60 days (Xmas), 21 days (winter), 14 days (summer and shoulder season) prior to arrival. Christmas/New Year reservations are non refundable if cancelled or amended within 3 weeks of arrival. Your deposit is credited towards the last three (winter) or two (summer and shoulder) nights of stay. We suggest that travel insurance is taken.